20May
Welcome!
A warm welcome to the web site of College Lane Surgery. The site provides information on the services we provide, on how you can access these services and on the team that provides the services. We hope that the information provided will be of some use to you. Please feel free to let us have any comments on our services or this web site by completing the comments section.
Important Shortcuts: Practice Leaflet
Patient Reference Group Outcomes
Many of you will know that we recently established a Patient Reference Group. The first piece of work undertaken by the group was a Patient Survey. We now have the results of this and here is a summary of the action the practice is taking as a result.
| You said... | We did... | The result is... |
|---|---|---|
| It is hard to get through on the phone to book appointments | Wide promotion of use of email for prescription requests, rather than the phone | The phone lines are less busy |
| Explored use of online booking of appointments with clinical computer software provider | This is ongoing | |
| Plan to implement a new system for booking appointments so that the vast majority can be booked with a single phone call | Plans are in place. This will start in late March. | |
| We did not know that the practice is open for early mornings and Saturday appointments | Hand out information sheets to all patients clearly describing opening hours | More patients are aware of our wide availability of appointments outside the normal working day |
| Publicise opening hours on TV display in waiting room | ||
| We did not know that there was an out of hours GP service | Publicise this information on TV display and posters in the waiting room | More patients are aware of how to contact GP out of hours services if needed. |
| Patients have been explicitly informed about the Local Care Direct Service and how to contact it by doctors during consultations |
To read the full details of what we did, please see the Patient Participation Report 2011/2012 [PDF].
If you would like to contribute to shaping the future of services at College Lane Surgery, we would love to have you as a member of our patient Forum. Click here to join [PDF]. Please email your joining forms to: ppgcls@wdpct.nhs.uk
